Xiaomi have made Three aware of a potential safety issue with the Mi Electric Scooter manufactured between September 2017 and October 2018 with an aluminium alloy hook, including the scooter purchased by you from Three. When not used in accordance with the Safety Reminder and Instructions in the user manual, such as two people riding the scooter at any one time or subjecting the scooter to high impact movements, the aluminium alloy hook in the folding apparatus had the potential to fail Due to this safety concern we have asked customers not to use the scooter and have issued notices to all customers who have purchased a scooter from us via letter. For Xiaomi to rectify the issue with your scooter, they will arrange collection of the scooter from each customer and have it shipped to the repair centre where the affected part will be replaced. Once the scooter has been received at the repair centre it will be fixed within two working days and returned to the customer. The recall process will commence on 3rd February 2020.