Due to a technical banking error, duplicate direct debit payments were requested from a small number of customers.
We have notified all affected customers and have been working with our bank to process refunds as soon as possible.
The timeline for this refund will vary depending on the customers’ bank, but our bank expects that the refund will be processed for the majority of customers today and funds will be available to them, although the transaction may not be visible on their statement until tomorrow.
Again we would like to apologise to the customers affected and thank them for their patience.