Effective from 1st December 2019
In line with ComReg Decision D15/18, all calls to 1850, 1890, 0818 or 076 Non Geographic Numbers (NGNs) will be charged the same as calls to landlines. Currently, calls to NGNs are charged at separate rates and not included in your bundle allowance.
Phone numbers are managed by the Commission for Communications Regulation (ComReg) to promote and protect the interests of Irish consumers, including vulnerable consumers. The below will help you understand what an NGN is and the changes to how they are treated.
You now have the benefit of the contractual speeds below in your contract terms in line with Regulation (EU) 2015/2120. If you have a fixed line plan with Three Ireland Services (Hutchison) Limited that allows internet services access, you’re entitled to the “Fixed Line Network Speeds” below. If you have a mobile plan with Three Ireland (Hutchison) Limited or Three Ireland Services (Hutchison) Limited that allows you to access internet services, you’re entitled to the “Mobile Network Speeds” below.
|Product||Maximum download(MB)||Maximum upload(MB)||Advertised|
|1MB DSL||1||0.128||Up to 100MB|
|3MB DSL||3||0.384||Up to 100MB|
|12MB DSL||12||1.1||Up to 100MB|
|18MB DSL||18||2||Up to 100MB|
|8MB NGN||8||0.512||Up to 100MB|
|24MB NGN||24||0.786||Up to 100MB|
|Fibre to the Cabinet||100||20||Up to 100MB|
Each product listed shows the maximum available download and upload speeds. The maximum achievable speed for your product will be measured on your line after connection to the Three broadband service and will depend on distance to the nearest phone exchange.
The normally available speeds on all services up to 18MB should be 70% of the maximum available measured on your line. Services greater than 18MB should be 90% of the maximum available measured on your line.
|Estimated max. (download)||Estimated max. (upload)|
If there’s a continuous or regularly recurring difference between actual performance of your internet access service, regarding speed or other quality of service issues, and the performance as indicated in these terms is not fixable by Three, you may be entitled to legal proceedings for (a) damages; (b) restitution; or (c) rescission of your contract.
If the Contractual Estimated Maximum Upload and Download Speeds have not been made available to you for five consecutive days by reference to a monitoring mechanism certified by the Commission for Communications Regulation (ComReg) (a “continuous or regularly recurring discrepancy”), at a location where you typically use Three services, you must contact our dedicated Customer Care team within 30 days of the issue arising in order to enable Three to investigate and attempt to remedy.
For more information on these changes, you can contact us on one of the following channels:
Each change above is hereby notified to you individually.
Information correct as at 9th of October. If you have made any changes to your account after this time they will not be reflected in the above.
Notification date: 9th of October.