We’re here to help

Staying connected is more important than ever.

We are committed to bringing our customers together in these unprecedented times.

Our customers

We know our network is vital to keeping you connected with loved ones and work during this time. To support this, we’ve removed our 60GB data limit from our All You Can Eat Data to keep you connected.

For those customers that do not have All You Can Eat Data, you can switch now to a new plan through your My3 account. Alternatively, customers can avail of an All You Can Eat Data add-on available until 31st December to help you through these unprecedented times. You will not use any of your data allowance when accessing HSE.ie, Gov.ie as well as healthcare and educational resource websites identified by the Government. In addition, all calls to the HSE’s COVID-19 helpline are now also free.

We understand that some of our customers are experiencing financial difficulties as a result of the COVID-19 crisis and we have put arrangements in place to deal with these customers on a case-by-case basis. Rest assured that we will maintain services for any customers who have informed us that they have been negatively impacted by COVID-19.

Our Business team has engaged with the HSE to provide vital connectivity supports and offer assistance across a range of services.

Customer care

Our customer care teams are doing an incredible job during this very challenging time to ensure we continue to deliver a best in class service for our customers.

As part of our business continuity plans, measures have been taken to ensure there will be no disruption to customer services during this critical time. We have introduced remote working for our care agents if required, which will increase our ability to respond to customers’ needs, while keeping our employees health and safety a top priority.


Our stores are opening on a phased basis from Monday 18th May. Please check your local store opening hours online. To protect and support our vulnerable customers, we will be prioritising Over 65s and Carers in the first hour open on Monday, Wednesday and Friday. We ask that you refrain from bringing children during this time. We’ve enabled our retail teams across the country to support our customers by launching Retail Chat, meaning our retail teams are available online to support with customer queries and purchases via our website.

Our continued commitments

Ireland’s telecommunications providers have agreed to a set of commitments to assist and help their customers in the use of electronic communications during the Covid-19 Pandemic. The Covid-19 Consumer Commitments are as follows:

  1. Any fixed broadband customers who do not have unlimited usage already as standard will be given the opportunity, if they require, to upgrade their package (which may be on a temporary basis), with their current service provider.
  2. Any customer who does not have fixed broadband and who relies solely on mobile access to the Internet will have the opportunity to avail of affordable unlimited mobile data access/package from their service provider.
  3. Fair usage policies will not be automatically applied to unlimited fixed and mobile data packages.
  4. Service providers may implement appropriate permitted traffic management measures to avoid network congestion.
  5. Access to healthcare and educational resource websites identified by the Government will be zero-rated for all customers where technically feasible.
  6. So that customers can remain connected during the crisis, service providers will engage with any customer that contacts them who is in financial difficulty as a result of Covid-19 and has difficulty paying their bills to agree the best way of keeping them connected to voice and data.
  7. Service Providers will work with ComReg in the event of complaints raised to ComReg by consumers, who consider they are not being treated in accordance with these commitments.
    These commitments will be implemented by operators as soon as possible, and we will provide details and implementation updates on our website.
    As part of these commitments, we’re supporting our customers with access to unlimited broadband and have removed the 750GB data limit from our unlimited plans until 31st December.


We have provided a number of charities including Aware, Age Action and An Cosán with support to ensure connectivity for their volunteers as well as the more vulnerable members of society during this difficult time.

For more information on how we can help you during COVID-19, visit https://www.three.ie/here-to-help.

For ComReg information on mobile phone repeaters, see here.