Data Roaming Cap

To help you manage your costs while abroad, we have added two data roaming caps for each customer. The first cap is set at a default of €50* and we will notify you when you reach 80% of your data roaming spend. At 100% usage, your roaming data access will be restricted, and you will receive a second notification. At this point, you must approve further data usage for that billing cycle. The second cap is set at a default of €100* or €50 more than the value of your first cap. We will restrict your access and notify you when you reach 100% of your second cap spend. After this point, if you approve further data usage while abroad, you will be liable for any additional costs for that billing cycle**.

*€50 ex.VAT, €61.50 incl. VAT. €100 ex. VAT, €123 incl. VAT

** Your billing cycle is the interval of time between billing statements. When your billing cycle resets, all of your plan allowances reset as well. Your bill will show what day of the month this resets.

If you are the account holder, you can freetext REMCAP to 50232 to remove the data roaming cap at any time.

If you are not the account holder or a business customer and part of a larger account, please speak with your company contact who can help with your data roaming options.

Pricing

Pre-pay customers will receive their roaming alerts with values that include VAT.

For example, if you first cap is set to the default value, you will receive an alert for €61.50.

Bill-pay customers will receive their roaming alerts with values that exclude VAT.

For example, if you first cap is set to the default value, you will receive an alert for €50.00, but will be billed for €61.50.

You can calculate any other value to include VAT by multiplying the value by 1.23 (€50 x 1.23 = €61.50)

Removing the Data Roaming Cap

You may temporarily* remove each of your roaming caps by freetexting REMCAP to 50232.

* The data roaming cap will be reinstated in the next billing cycle.

You may permanently* remove your roaming caps by freetexting PERMCAP to 50232.

*WARNING. Please be advised that the cap will be removed for all future use. By doing so, you will be liable for any additional roaming charges. You will need to reinstate a cap if you wish to have one in place.

Reactivating and adding the Data Roaming Cap

You may apply the default data cap of €50 (excluding VAT) by freetexting GETCAP to 50232.

You may apply a custom data cap amount* by freetexting GETCAP <amount> to 50232.

* For pre-pay customers the amount chosen will be inclusive of VAT. For bill-pay customers the amount chosen will be exclusive of VAT. Example, if a bill-pay customer inserts the amount of €60, they will be billed for €73.8 (€60 x 1.23)

Note

We advise that if you have temporarily lifted your first cap during any billing cycle, you will receive a text notification reminder of your data roaming cap during the next or future billing cycles. Please see an example message below:

“From Three. Your data roaming cap is EUR70. This value is ex. VAT for bill pay customers. To protect your spending abroad, we will send you an alert if you reach 80% and 100% of your data roaming cap. For more roaming rates information, based on your Three price plan, you can visit 3.ie/drc for free.”

Roaming Rates and Add-ons

For information on access to Value Added Services (VAS) while roaming within the EEA see our FAQ’s below.

You can find your roaming rates here.

You can find Business roaming add-on information here.

To manage your roaming abroad, please visit our notifications guide here.

Emergency Services and Public Warning Systems While Roaming

When roaming in EEA countries, you can contact Emergency Services, and information on accessing these services has been compiled by BEREC and is available here. Additionally, details about Public Warning Systems (PWS) in EEA countries, including their availability and use, can also be found here.

Frequently Asked Questions

Two data roaming caps are automatically applied to all customers' accounts. The first cap is of €50 ex. VAT (€61.50 incl. VAT) – default value. The second cap is of €100 ex. VAT (€123 incl. VAT) – default value. You can change this value at any time by contacting customer care on 1913 from Ireland, or +353833333333 from abroad.
As soon as you reach 100% of the data roaming cap you will receive an SMS to inform you. You will then have the option to freetext REMCAP to 50232 to temporarily increase the limit by a further €50 ex. VAT.
You will be informed when you reach 100% usage of your second limit. At this point you will have incurred up to €100 ex VAT additional data charges which will be applied on your next bill.
If you freetext REMCAP to 50232 again, then the cap will be removed until your next billing cycle and additional data charges will be incurred and applied on your next bill. If you do nothing, then no further data charges will be incurred, and your data access will be suspended until your next billing cycle commences. Note: You will still be able to access your my3 and three.ie for any information on roaming.
Yes. If you are the account holder, freetext REMCAP to 50232 to remove the data roaming cap for the billing cycle. You can find your data roaming rates here.
If you are registered to a Business Account, please speak with your company contact who will be able to help with your data roaming options.
If you are not authorised to remove the cap, please contact the account holder for help with your data roaming options.
Information on Numbers used for Value Added Services (VAS) or Premium Rate Services has been compiled by BEREC* and is available here:
* Body of European Regulators for Electronic Communications
Service in flight or at sea is not guaranteed, however, when available, you are roaming on a satellite network and you may be exposed to high charges. When you connect with these networks, we will notify you of your rates to make a call, send an SMS or use data. You can also check your rates before traveling here, by choosing “Maritime Communications Partners” as the country you’re visiting. It’s important to know that if you are on a ship/flight within the EU region, this is not part of EU roaming regulation.

If you are a Business customer, your plan may have more options available to you for roaming. Please speak to your account contact for more information.