Notice on Alternative Roaming Services – July 2014

This notice advises that from 1 July 2014, subject to the availability of an alternative roaming service, customers will be entitled to avail of roaming services within the EU from an Alternative Roaming Provider (‘ARP’). Customers will need to avail of the alternative roaming service directly with the ARP (when this becomes available) and any switch to or from the ARP will be free of charge and is required to take place within 24 hours on the following working day after we receive your request. O2 will not be in a position to support the roaming aspects of your service while you are availing of an alternative roaming service however we will support any queries as normal in relation to your domestic services. There will be no change to your contractual conditions with O2.